Alice Young is a seasoned business consultant with a proven track record of success, now bringing her expertise into the mortgage advisory field. Having built a steady and loyal clientele, she has consistently delivered outstanding results in securing financing and crafting personalised mortgage solutions. As both a homeowner and property investor herself, she offers a unique perspective, combining hands-on experience with market insights to guide her clients through every step of their property journey. Her reputation for professionalism, strategic thinking, and client-focused service sets her apart in the industry.
If you are not satisfied with my financial advice service you can make a complaint to our licence holder by emailing complaints@lfg.co.nz, or by calling 0800 466 784. You can also write to us at: 1/1 Antares Place, Rosedale, Auckland.
When we receive a complaint, we will consider it using our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Disputes Resolution Scheme (FDRS). FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction. You can contact FDRS by phone on 0508 337 337, or by emailing enquiries@fdrs.org.nz.
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